Contact the Editorial Desk
This page explains how to reach the independent editorial team behind etrxinvestpk.com and what we can and cannot help with.
Partner's official siteWhat does this contact page actually cover?
This page is for reaching the editorial desk of etrxinvestpk.com. The site is an independent editorial resource that reviews the broker eToro for readers in Pakistan. We are not the broker, we are not affiliated with the broker, and we do not provide financial services, accounts, deposits or advice. Nothing you send through this page creates a client relationship with the broker or with us.
The contact routes described here are for editorial matters only: questions about our published reviews, factual corrections, press enquiries, partnership enquiries, and complaints about the site itself. They are not a support channel for any trading account. If you need help with an account, a deposit, a withdrawal, verification or a trade, you must contact the broker directly through its own official channels. We cannot forward messages, escalate tickets or act on your behalf.
We read every message that reaches the desk, but we cannot guarantee a reply to every one. The response times below are targets, not promises, and they apply to messages sent through the contact form on this site. We do not publish a phone number or a postal address, and we do not accept contact by any channel other than the form.
What languages can I write in?
The desk reads and replies in English and Urdu. You may write in either language and you will receive a reply in the same language where possible. If a message mixes both, we will reply in the language that carries most of the content.
We do not offer translation of third-party documents, and we cannot review material sent in other languages. If you send attachments, please keep them in English or Urdu, or include a short summary in one of those languages so the desk can assess the message.
How long does a reply take?
Our target is to acknowledge messages within three working days and to provide a substantive reply within ten working days. Working days are Monday to Friday, excluding public holidays in Pakistan. These are targets based on the desk's capacity, not guarantees.
Corrections and complaints are prioritised over general questions. Press enquiries with a stated deadline are also prioritised, but we cannot promise to meet a deadline we have not confirmed in writing. If your message concerns a time-sensitive matter, say so in the first line and give the date by which you need an answer.
If you do not receive a reply within the target period, you may send a follow-up through the same form. Please do not send the same message repeatedly through multiple channels, as this slows the desk rather than speeding it up.
What will the editors answer?
The editors answer questions about the content we publish: how a review was researched, which sources were used, why a particular point was included or left out, and how our editorial standards apply to a specific article. We also answer questions about the scope of the site and about how we separate editorial content from any commercial arrangement.
We do not answer questions that ask for a personal recommendation, a view on whether to open an account, or guidance on a specific trade, deposit or withdrawal. We do not provide financial advice, and we do not comment on individual circumstances. We also do not answer questions about the broker's internal processes, timelines or decisions; those must go to the broker.
If a question falls outside what we can answer, we will say so and, where possible, point you to the part of the site that explains the relevant topic.
How do I submit a factual correction?
If you believe something we published is factually wrong, send a correction request through the contact form on this site. State the article title and the date it was published, quote the passage you believe is inaccurate, explain what the correct position is, and include a source the desk can check. A link to a primary document is more useful than a general assertion.
We review correction requests against our sources. If we agree that an error was made, we will correct the article and add a note explaining what changed and when. If we do not agree, we will explain our reasoning in reply. We do not remove articles on request, and we do not change published content to reflect a commercial or personal preference.
Corrections are handled by the editorial desk, not by any external party. The decision on whether and how to correct rests with the editors.
How are press, partnership and site complaints handled?
Press enquiries should state the publication, the subject and the deadline. Partnership enquiries should explain the proposed arrangement in plain terms; the desk will confirm whether the proposal is compatible with our editorial independence before discussing it further. We do not accept arrangements that require us to change, suppress or shape editorial content, and we will decline any proposal that does.
Complaints about the site itself, including complaints about tone, accuracy, accessibility or the conduct of the desk, should be sent through the contact form and marked as a complaint. Include the page or article concerned and what you believe went wrong. Complaints are reviewed separately from general correspondence, and you will receive a reply explaining the outcome.
For all of the above, the only contact route is the contact form on this site. We do not publish an email address, phone number or postal address, and we do not accept contact through social media or third parties. Messages about trading accounts, deposits, withdrawals or verification cannot be answered by this desk and should be sent to the broker through its own official channels.
